FAQs

How long will my order take to ship and deliver?

Orders are immediately processed and typically shipped within 1 to 2 business days. In rare circumstances, unforeseen delays may occur, but we seek to maintain the industry's shortest shipping times. On average, shipping takes 7 to 10 business days. Any exceptions will be explicitly indicated on the product page.

What is your returns policy?

We offer a 30-day return policy, which means you have 30 days from receiving the product(s) to request a return.

Do you provide free returns?

We will cover the cost of returning damaged merchandise. However, if you return for any other reason, including buyer remorse, you must pay the actual return shipping costs.

Which methods of payment are accepted?

We offer the payment methods listed below for your convenience:

Credit/Debit Cards (Visa, MasterCard, American Express, and Discover)
Digital wallets (Apple Pay and Google Pay)
PayPal Express

What are your cancellation policies?

You can cancel any purchase for a full refund before it ships. If you choose to cancel, please email us immediately at support@irongridsupply.com.

What can I do if my products arrive damaged?

When your product(s) arrive, please inspect them for damage. If damage is visible, please indicate it while signing for delivery, or write "suspect damage" if you are unable to inspect the contents right away. If your product(s) come damaged, please send images to support@irongridsupply.com, and we will arrange for a replacement or reimbursement.

How do I place my order?

Order online:
On the appropriate product page, click "Add to Cart."
Proceed to the checkout page.
To complete your transaction, please provide your shipping and billing information.
To place an order via phone, please contact +1 (424) 339-0274. You will be sent an order confirmation right away, and we will start processing your order immediately.

How will I be notified when my order has been shipped?

After completing your order, you will receive a confirmation email with credit card approval and shipping/billing details. We will send you another email with your tracking details as soon as your order ships.

Do you send order confirmations by email?

Yes, you will receive an order confirmation email at the address you provide. We recommend you keep this email for your reference. To ensure that you receive all correspondence, confirm your email address is accurate.
 
Can I modify my order?

You can alter your order free of charge before it ships. To request any changes, please email us at support@irongridsupply.com. If there is a pricing discrepancy, we will either adjust your charge or provide a unique invoice to cover the difference.

For emergency assistance or questions concerning your purchase status, please email support@irongridsupply.com or phone +1 (424) 339-0274.